Achieving Sales on the Telephone
The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to and consequently it becomes a negative aspect of our business rather than the highly positive one it can be.
This telephone sales training sets out to enable participants to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely.
Objectives:
- Structure your calls effectively and follow an effective method of developing sales.
- Use specific methods to improve communication over the phone including well-developed questioning.
- Present your product/service to the customer in a way that makes them want to buy.
- Overcome objections including getting past gatekeepers.
- Close a sale.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 1 Day
Mode: In-Person
Cost: Cape Town – R3 250.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Basic Project Management
This ‘ Basic Project Management’ course encourages the creation and application of a structured approach to project management that will simplify, add transparency and is intended to shorten the project management lifecycle.
Many companies choose to define their own “specific” approach to managing projects. This course can be used to help design, or at a later level, refine that internal approach to Project Management.
Therefore, this course is relevant to everyone that is involved in or will hope to benefit from a project and provides you with the tools required to deliver a successful introduction to project management.
Objectives:
- Avoid the major pitfalls of project management.
- Initiate and plan a project.
- Implement and monitor a projects lifecycle.
- Review and close a project.
- Develop a project management structure.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R6 150.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Bullying and Harassment
Harassment and bullying behaviour in the workplace is unpleasant and offensive. It can affect an individual’s professional performance and psychological welfare and can be so destructive that the effects continue after work, devastating personal lives as well as careers. Harassment and bullying can result in low morale, increased sickness absence or resignations.
If a complaint is made to an Industrial Relations Department, Human Resources Department or civil proceedings taken to court, an organisation may also suffer expensive litigation, adverse publicity and a loss of customers. It is in everyone’s best interests to have a workplace free of harassment and bullying.
This training course sets out to answer the common questions, concerns and legal implications of bullying and harassment in the workplace. It looks at the issue of bullying and harassment from every point of view and help provide participants with useful advice in dealing with issues as the victim of harassment, the organisation or the accused.
Objectives:
- Highlight the importance of an environment where everyone feels safe from bullying & harassment.
- Discuss how bullying & harassment is viewed in the eyes of the law.
- Identify different methods that are used to bully and harass.
- Understand your role in ensuring that bullying & harassment is eliminated.
- Demonstrate how to deal with cases of bullying & harassment more simply without the use of business jargon.
- Experience the importance of listening and understand the effect of being distracted in the company of others.
- Explore effective meeting management, to ensure you use your time productively.
- Understand what might get in the way of other people’s business etiquette, and plan how we may support them in the future.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 1 Day
Mode: In-Person
Cost: Cape Town – R3 250.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Business Etiquette
This Business Etiquette training course has been developed to help ensure the people in your organisation are aware of the importance of meeting common workplace standards. Participants may not be aware how certain behaviours affect others within the organisation, and indeed how that affects the business as a whole. Alternatively, it might be that your people need to have honest conversations with each other to ensure they work together collaboratively.
The session will help participants build self-awareness and will highlight the important parts of business etiquette and why it’s such an important topic.
Objectives:
- Identify what we mean by business etiquette and understand why it is important in a business setting.
- Explore email etiquette, and how we can get the best out of writing more simply without the use of business jargon.
- Experience the importance of listening and understand the effect of being distracted in the company of others.
- Explore effective meeting management, to ensure you use your time productively.
- Understand what might get in the way of other people’s business etiquette, and plan how we may support them in the future.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seet click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Business Writing Skills
Clear, professional writing is essential for effective business communication. This one-day course equips participants with the skills to craft concise, impactful, and professional business documents. Whether writing emails, reports, proposals, or memos, attendees will learn how to structure their messages for clarity, persuasiveness, and professionalism. This course is ideal for professionals who want to enhance their writing skills and communicate with confidence in the workplace
Objectives
By the end of this course, participants will be able to:
- Write clear, concise, and professional business documents
- Structure emails, reports, and proposals for maximum impact
- Adapt tone and style for different audiences and purposes
- Eliminate common grammar and punctuation errors
- Improve readability and engagement in written communication
- Apply best practices for persuasive and results-driven writing
- Enhance overall business communication effectiveness
Master the art of business writing and elevate your professional communication with this practical, results-driven course.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 1 Day
Mode: In-Person
Cost: Cape Town – R3 250.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Complaint Handling
Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints. Not only will this help to solve problems as they arise but will also help to improve their business as a whole.
Customers are the key element of any thriving organisation and if you don’t keep them satisfied, they will simply go elsewhere for the products and services you provide. It’s a simple fact, but one that is so often overlooked by organisations and the people who work for them.
This customer service training course will provide participants with the skills, knowledge and awareness necessary to display a positive approach when communicating with customers.
Objectives:
- Explain why good complaint handling is important to the business.
- Handle complaints effectively and consistently using the AURA (Analyse, Understand, Respond, Act) approach.
- Handle hostile complaints calmly and professionally.
- Turn around customer complaints and dissatisfaction.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 1 Day
Mode: In-Person
Cost: Cape Town – R3 250.00
To reserve your seet click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Crisis Management
A good crisis management process will help identify threats to an organisation, its stakeholders and customers as well as providing structure to deal with a crisis when it does occur. Managing a crisis effectively will help ensure that any damage to an organisation is limited and that in post crisis, the business can develop and grow.
This crisis management training course was designed for anyone that might have to deal with or be prepared for a crisis within their organisation. This could mean members of the crisis management team or simply managers within the organisation that should have a strong awareness of the process and requirements for dealing with a crisis.
Objectives:
- Plan, anticipate and avoid crisis where possible.
- Manage the reputation of your organisation when crisis occurs.
- Respond appropriately to crisis.
- Address issues of online reputation.
- Develop tools that will help support your crisis management plan.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Customer Excellence
This Customer Excellence training course has been designed to enhance your organisation’s customer service offering and focuses on tangible actions that participants can take back to the workplace and implement quickly and easily.
The methods contained within this course are easy to work with no matter what type of organisation participants work for, or their level within it. It’s about going from good to great.
The main aim of this course is to provide participants with lots of ideas and actions based on their own job role that they can easily take back to the workplace and implement immediately, in order to improve the experience of customers.
Objectives:
- Clearly identify the do’s and don’ts of customer service and measure themselves against them.
- Describe the important part that being customer-focused plays in ensuring the success of their organisation.
- Build their customer brand, fill gaps in service and develop methods of creating a great customer experience.
- Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Effective Minute Taking
Minute taking is a skill that everyone should learn. Taking minutes means effectively recording the key elements of a meeting, either verbatim or through summarising decisions and actions or creating a narrative. The technique of minute taking is sometimes taken for granted, but it is a skill like any other and takes careful preparation to perform correctly.
This minute taking training course is aimed at anyone that might have to take minutes as part of their job role, and it’s reasonable to suggest that the task could be performed by anyone within an organisation at some time or another.
Objectives:
- Prepare for meetings when they are the minute taker.
- Identify and overcome common obstacles to effective listening.
- Select and use an appropriate note taking technique.
- Note the relevant points from discussions.
- Produce a clear, concise and appropriately worded set of minutes.
- Follow conventions for the format of minutes.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Event Management
The event industry includes events of all sizes from the Olympics down to business breakfast meetings. Event management involves the application of some project management skills and tools for the effective planning, development, and management of events such as conferences, conventions, exhibitions, meetings and trade shows.
Successful event management is a continuous process and should be adaptable and flexible. Great events are usually based on a strong concept and purpose and require a diligent and focused approach. This training course aims to provide participants with the tools they need to ensure the key requirements of successful events are covered.
Objectives:
- Define an event concept and set objectives based on this.
- Write an Event Plan – Allocate roles and identify needs.
- Use financial planning and scheduling tools.
- Market your event.
- Identify risk, and select risk management strategies.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Office Management
Efficient office management is the backbone of a well-organized, high-performing workplace. This comprehensive two-day course equips professionals with the essential skills to manage office operations seamlessly, optimize productivity, and create a structured, professional environment. Whether you’re an office manager, administrator, or aspiring leader, this training will provide the tools and strategies needed to excel in managing people, processes, and workplace dynamics.
Objectives:
- By the end of this course, participants will be able to:
– Implement effective office administration and organizational strategies
– Enhance time management and workflow optimization
– Manage office resources, equipment, and supplies efficiently
– Improve communication and collaboration within the workplace
– Maintain professionalism in office conduct and business etiquette
– Understand records management and document control best practices
– Apply problem-solving techniques to office challenges
– Utilize technology to streamline office operationsBoost your office management expertise and create a productive, well-run workplace with this practical and engaging course.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Practical Sales – 7 Steps
The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to and consequently it becomes a negative aspect of our business rather than the highly positive one it can be.
This telephone sales training sets out to enable participants to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely.
Objectives:
- Structure your calls effectively and follow an effective method of developing sales.
- Use specific methods to improve communication over the phone including well-developed questioning.
- Present your product/service to the customer in a way that makes them want to buy.
- Overcome objections including getting past gatekeepers.
- Close a sale.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date). A 4 hour online masterclass is also available. Complete the General Enquiry form for more details.
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Presentation Skills
In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
This session will provide participants with the ideas and techniques to help them feel more confident about presenting and will help them to become an effective presenter.
Objectives:
- Plan a presentation keeping the audience in mind.
- Develop clear objectives for their presentation.
- Use ‘attention grabbers’ to enhance their opening.
- Develop effective visual aids.
- Use several different methods and tools for presenting.
- Use positive presentation style behaviours.
- Practice their skills of presenting.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 3 Days
Mode: In-Person
Cost: Cape Town – R8 550.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Presenting Technical Information
Anyone who works in a technical field will, at different points in their career, have to deliver presentations or speeches containing technical information. Most people would agree that just the idea of giving a presentation can be quite daunting. This feeling can be heightened by the presenter’s concern about whether the audience will even understand them!
This course has been developed to help participants plan and deliver technical presentations. They are therefore intended for anyone that may have to deliver technical presentations as part of their role.
Objectives:
- Recognise and define technical information.
- Decide on the level of detail and technicality.
- Describe and deliver on the needs of the audience.
- Create and use visual aids effectively.
- Use high-impact presentation techniques.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 3 Days
Mode: In-Person
Cost: Cape Town – R8 550.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Prioritising and Planning
Prioritising and planning are crucial elements required by everyone in their business and personal life. Without planning your time and prioritising what is important to you, it is impossible to identify with the activities that are most productive. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear, and this can lead to stress and anxiety.
This short training course will provide participants with an awareness of the areas that they can improve in their day to day planning, as well as giving them some tips for dealing with popular time management issues.
Objectives:
- Prioritise tasks by Urgency and Importance.
- Create an effective to-do list.
- Schedule tasks effectively.
- Deal with procrastination.
- Reduce their stress levels.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Report Writing
The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to and consequently it becomes a negative aspect of our business rather than the highly positive one it can be.
This telephone sales training sets out to enable participants to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely.
Objectives:
- Structure your calls effectively and follow an effective method of developing sales.
- Use specific methods to improve communication over the phone including well-developed questioning.
- Present your product/service to the customer in a way that makes them want to buy.
- Overcome objections including getting past gatekeepers.
- Close a sale.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Talent Management
Talent Management was initially used as an HR tool in the recruitment process. It has since developed into an essential business wide practice, used by management to cover many areas such as succession planning, development of the organisation and individuals, performance enhancement and organisational capability.
This Talent Management training course is suitable for any organisation no matter how far into their Talent Management journey. The talent management training will help participants set up their Talent Management system or can be used as a health check to refocus or identify problem areas.
Objectives:
- Recognise the business case for talent management and succession planning.
- Identify the need to have talent management integrated into the strategy of their organisation in order to retain talent.
- Recognise the key steps required to implement the Talent Management Continuum.
- Draw up an action plan to address your talent management needs.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
The Art of Negotiation
By adopting an approach where the parties work with each other, it is possible to reach outcomes that satisfy all. This positive approach to negotiation will help build business relationships that could last for years.
This course will help participants to understand what we mean by negotiation and will provide some of the tools to help them negotiate well. They will also have the opportunity to practice using those tools in the safety of the training environment.
Objectives:
- Negotiate with the aim of achieving mutually acceptable outcomes.
- Make effective preparations before starting to negotiate.
- Set a negotiating range that you can work within.
- Follow a clear structure for negotiations that will help you focus and achieve results.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
The Power of Influence
Each day you are influenced by the actions of others, whether you are aware of it or not, you are manipulated and persuaded to comply with requests by people who either naturally or through mastery have developed tools of influence. This session will help participants identify the methods used and equip them with an in depth knowledge of how to use these skills to their own advantage and through this, increase their influencing ability.
Objectives:
- Structure your calls effectively and follow an effective method of developing sales.
- Use specific methods to improve communication over the phone including well-developed questioning.
- Present your product/service to the customer in a way that makes them want to buy.
- Overcome objections including getting past gatekeepers.
- Close a sale.
Courses available in:
- All South African Provinces
- Various African Countries
Duration: 2 Days
Mode: In-Person
Cost: Cape Town – R5 950.00
To reserve your seat click this Booking form. An invoice will be issued for payment (due 5 days before training date).
Cost for all other SA Provinces, African Countries, Group Bookings and Virtual sessions, click here.
Haven’t found what you are looking for? No need to search elsewhere.
Contact us for a further discussion of your needs and we will gladly customise a course to suit your requirements or outcomes, in record time.